At Ulric Plays, we are committed to ensuring that your gaming gear reaches you safely and on time. This Shipping Policy explains how we handle order processing, shipping methods, delivery timelines, and related terms.
All orders are processed within 2 to 4 business days (excluding weekends and holidays) after payment has been confirmed.
Once your order is shipped, you will receive a confirmation email containing your tracking number and order details.
If we experience a high volume of orders, shipments may be delayed by a few days. You will be notified of any significant delay via email.
Shipping charges are calculated and displayed at checkout based on your location and selected delivery method.
Estimated delivery times:
Domestic Orders: 5–8 business days
International Orders: 10–20 business days
Delivery times are estimates and may vary depending on carrier service and location.
Once your order has shipped, you will receive an email notification that includes your tracking number.
Tracking information typically becomes active within 24–48 hours after dispatch.
If you do not receive your tracking number within 5 business days, please contact us.
Ulric Plays ships worldwide. International customers are responsible for customs duties, import taxes, or brokerage fees applicable in their country. These fees are not included in the product price or shipping cost.
We recommend checking with your local customs office for additional information before placing an order.
We are not liable for products damaged or lost during shipping.
If your order arrives damaged, please contact the carrier to file a claim. Keep all packaging materials and damaged items as proof for your claim.
However, if you believe there is a fulfillment error on our part, please contact us immediately — we will assist in resolving the issue promptly.
Customers are responsible for providing accurate shipping addresses. If an incorrect or incomplete address causes a delivery failure, additional reshipping charges may apply.
While we aim for timely deliveries, delays caused by customs, natural events, or carrier disruptions are beyond our control. We appreciate your patience in such situations.
